Universal Design: Guide for Inclusive Tourism is a valuable resource for business owners and tourism professionals. This document makes some interesting distinctions between inclusivity and accessibility. Inclusivity relates to social inclusion, not just physical access, and a physically accessible space could be the site of exclusionary activities and attitudes.
There is economic opportunity to serve all travellers. The guide covers basic access considerations for tourism sites, including those to do with signage, doorways, pathways, reach, lighting, and communication. Concerns specific to hotels, restaurants, beaches, and transportation providers are discussed; marketing, website design, and staff training are also addressed.
Making inclusive tourism a reality requires cooperation from business owners, tourism professionals, governments and designers. Those involved in tourism should understand the principles of universal design and work to include them in their sites, businesses, and infrastructures. Not only does it make good business sense, but it promotes the participation of people of all abilities in travel and culture, enhancing the quality of life of many.
You can read the full guidebook here.