Access to healthcare is essential for all people. The Center for Universal Design and the North Carolina Office on Disability and Health published a document aimed at health care service providers to help them determine whether their facilities and services are accessible to everyone.
Not only should a healthcare facility be physically accessible, but the attitudes of staff and volunteers and their interactions with all service users should reflect understanding of a person’s unique needs. The document includes samples of plans and layouts for healthcare facilities to utilize the principles of universal design. Entrances, reception areas, examination areas, dressing rooms, and bathrooms are all addressed, in addition to customer service considerations.
Read the full document here.