Accessible Tourism Code of Good Conduct

ENAT (European Network for Accessible Tourism) is a non-profit organization that strives to be “frontrunners” in the study, promotion and practice of accessible tourism. ENAT launched its Code of Good Conduct in October 2009. Organizations and businesses who sign the code make a commitment to follow the following principles.

  • Recognition of equal rights: We recognise that all people have the right to enjoy tourism, whatever their background or abilities, and we work to promote this right in our activities.
  • Personal attention: We welcome all customers and make it our priority to meet their individual needs.
  • Removing and preventing access barriers: We are committed to planning and carrying out improvements to our infrastructure, products, services and information, using a ‘design-for-all’ approach, in order to remove or minimize access barriers and contribute to sustainable and accessible tourism for all.
  • Improving our knowledge, competences and skills: We follow recognised ”good practices” and guidance for tourism accessibility provided by ENAT, and we are committed to continual staff training which takes into account respect for human diversity and disability awareness, ensuring that all customers are welcomed and served appropriately.
  • Monitoring: Our organisation ensures that customer services are monitored and access is improved as far as possible, within our financial means.
  • Our suppliers: Wherever possible, we work with suppliers who also recognise and respect the principles contained in the ENAT Code of Good Conduct.
  • Complaints handling: Our organisation has a complaints procedure available to customers so that they may report their possible dissatisfaction with our advertising, information, facilities or services. All complaints are handled promptly and fully.
  • Management responsibility: We regard good access for all visitors as part of our wider Social Responsibility. Our management team includes a resource person who is responsible for accessibility matters and who can be contacted by staff and clients.

Learn more about the Accessible Tourism Code of Good Conduct of ENAT here.