Theatre Accessibility

This excerpt comes from an article on Euan’s Guide. Based in the UK, Euan’s Guide brings together independent reviewers who share their photos and experiences with restaurants, hotels, train stations, attractions and anywhere else they may have visited.

In this article the writer speaks directly to venue owners about how to make their shows accessible to all:

  • Share accessibility information online: Your website is typically the first place people will go to find out how accessible your theatre is. If it isn’t immediately obvious where to find your accessibility information, people might assume that accessibility isn’t your top priority and may look for shows elsewhere.
  • Set up an accessible booking system: Set up an accessible booking system to allow people with disabilities to easily book tickets. Not everybody can use a telephone, so it’s important to have a process online which lets people do this themselves. This is also a great opportunity to invite people to join a mailing list – you will find yourself with the perfect target audience for all of your assisted performances.
  • Give lots of freedom in choice of seats: Removable seats allow greater choice for wheelchair users, but if you don’t have these try to have a variety of seating positions available.  Don’t forget that people with disabilities will want to sit with their friends and families too. Make sure your booking staff are prepared to answer questions related to easy access seats.
  • Offer visitors with disabilities after-show transportation: For people with disabilities, public transportation isn’t always reliable, and not every taxi is wheelchair accessible. To really go the extra mile for your visitors with disabilities, could you offer to pre-book transport for when the show ends? When the show ends and patrons rush for the door and taxis, those with disabilities will truly appreciate knowing you’re helping them get home.