eSSENTIAL Accessibility

How Can Airlines Improve their Websites for Passengers with Disabilities?

How Can Airlines Improve their Websites for Passengers with Disabilities?

In 2015 North American travelers with disabilities spent $17.3 billion on travel, significantly more than $13.6 billion in 2002. At the same time, complaints about airlines made by passengers with disabilities have doubled to more than 30,000 per year. Amadeus, a travel industry technology company, released a report on barriers to accessibility across stages of the passenger journey that may hold some answers as to why.